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Luminus Financial

Member support and inquiries

At Luminus Financial, we are here to help simplify your financial life. If you have any questions, comments, or concerns, feel free to contact us.

Need help right away? Try our Frequently Asked Questions.

Hours of operation

Monday to Friday, 9:00 a.m. to 4:00 p.m. 
Closed Saturday, Sunday, and holidays 

For faster service, please have your Member Card and personal access code ready.  

Contact us

Telephone: 416-366-5534 
Toll Free: 1-877-782-7639 
Fax: 416-366-6225 

For all inquiries, feel free to contact us via email at

To contact the Board of Directors, please send an email to

Collabria Visa

24/7 Cardholder Service 
Canada and US: 1-855-341-4643 
International collect: 1-647-252-9564 

Lost or stolen cards 
Canada and US: 1-855-341-4643 
International collect: 1-647-252-9564 

CUMIS Insurance

Monday to Friday, 8 a.m. to 8 p.m. EST 
Telephone: 905-632-1221 
Toll-free: 1-800-263-9120 


Media inquiries

To reach out for media inquiries, including requests for information or interviews from reporters or journalists, please get in touch with: 

Telephone: 416-366-5534 


Resolving your concerns

We take our member-owner concerns very seriously and will work quickly with you and our team to resolve any miscommunications or errors brought to our attention to the best of our ability.

Let us help resolve the issue

Locate your nearest Luminus Financial branch

Weston Branch

#11-2011 Lawrence Ave West 
Toronto, ON 
M9N 3V3 

Branch Number: 03562 
Institution Number: 828 

Eglinton Branch

5401 Eglinton Ave West, Suite 110
Etobicoke, ON
M9C 5K6

Branch Number: 03562
Institution Number: 828

Frequently asked questions

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