At Luminus Financial, we are here to help simplify your financial life. If you have any questions, comments, or concerns, feel free to contact us.
Need help right away? Try our Frequently Asked Questions.
Monday to Friday, 9:00 a.m. to 4:00 p.m.
Closed Saturday, Sunday, and holidays
For faster service, please have your Member Card and personal access code ready.
Telephone: 416-366-5534
Toll Free: 1-877-782-7639
Fax: 416-366-6225
For all inquiries, feel free to contact us via email at [email protected].
To contact the Board of Directors, please send an email to [email protected].
24/7 Cardholder Service
Canada and US: 1-855-341-4643
International collect: 1-647-252-9564
Lost or stolen cards
Canada and US: 1-855-341-4643
International collect: 1-647-252-9564
Monday to Friday, 8 a.m. to 8 p.m. EST
Telephone: 905-632-1221
Toll-free: 1-800-263-9120
Email: [email protected]
To reach out for media inquiries, including requests for information or interviews from reporters or journalists, please get in touch with:
Telephone: 416-366-5534
Email: [email protected]
We take our member-owner concerns very seriously and will work quickly with you and our team to resolve any miscommunications or errors brought to our attention to the best of our ability.
#11-2011 Lawrence Ave West
Toronto, ON
M9N 3V3
Branch Number: 03562
Institution Number: 828
5401 Eglinton Ave West, Suite 110
Etobicoke, ON
M9C 5K6
Branch Number: 06222
Institution Number: 828
Luminus Financial is a credit union, not a bank. While we use the common terms "banking" and "bank" to describe general banking services and products, Luminus is a registered credit union with the Province of Ontario.
Luminus is an open-bond credit union, which means we can serve any Ontario resident, business, or organization; AND Luminus can provide deposit services for Canadian residents, businesses, or organizations addressed outside of Ontario.
Yes.
To open a new membership, click here!
Already a member? Open a new account here!
For registered products, including LIRA, LIF, RRSP, RRIF, RESP, and TFSA:
Eligible deposits in registered accounts have unlimited coverage through the Financial Services Regulatory Authority (FSRA). At Luminus Financial, eligible deposits in registered accounts have unlimited coverage through the Financial Services Regulatory Authority (FSRA). Eligible deposits in all registered accounts with Ontario Credit Unions have unlimited deposit insurance coverage through the Financial Services Regulatory Authority (FSRA).
For other eligible deposits:
Eligible deposits (not in registered accounts) are insured up to $250,000 through the Financial Services Regulatory Authority (FSRA). At Luminus Financial, eligible deposits (not in registered accounts) are insured up to $250,000 through the Financial Services Regulatory Authority (FSRA). Eligible deposits (not in registered accounts) with Ontario Credit Unions are insured up to $250,000 through the Financial Services Regulatory Authority (FSRA).
Deposits are free in-branch, through an ATM, by mail, electronic transfer, payroll deduction, or direct deposit. To access your funds, simply transfer them to your chequing or savings account through our FREE online banking access. Here are the ISA service fee details.
If an account is inactive after one year it will be considered dormant. However, if you “park” your money, this does not count as inactive.
Luminus will charge $10 per month if an account is inactive after one year.
The annual membership dues fee is $15.00 per year and is applicable for active accounts. It will be collected monthly at a charge of $1.25. All members pay for this and it is to support our membership in the INTERAC Network, THE EXCHANGE NETWORK, certain Government Relations activities, etc. Click here for more details.
Yes, any interest earned and paid is reported to the member through a T5 slip and also reported to the CRA.
We can help you sign up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA). We encourage you to use direct deposit to avoid any delays and receive your payments faster.
You can receive these CRA payments through direct deposit:
Income tax refund
Canada child benefit
goods and services tax/harmonized sales tax (GST/HST) credit
Canada workers benefit
Related provincial and territorial payments
The new Canada Emergency Response Benefit
To sign up for direct deposit or update your personal details, simply:
Sign into Luminus Online Banking
On the left-side menu, select Account Services
Select Set up CRA Direct Deposit
Follow the on-screen instructions
To complete the form, you will need to:
Select the account you want your funds deposited into
Have your Social Insurance Number ready
Once you register yourself for CRA Direct Deposits through our online banking system, your account will appear on the CRA site within a day or two. Please note, if an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution.
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