Resolving Your Concerns

How to resolve a concern with your credit union


Here to help, no matter what

Luminus Financial is a member-owned financial institution that has a reputation for providing exceptional service to our member-owners, and we continually strive to exceed their expectations. As with any organization, however, mistakes and miscommunications occasionally occur. We take our member-owner concerns very seriously and will work quickly with you and our team to resolve any missteps or errors brought to our attention to the best of our ability.

Do you have a concern or complaint?

Thank you for bringing any concerns forward. If we don't know what's broken, we can't fix it. If you have encountered a concerning issue, it’s possible other members have too. We all benefit from mutual problem resolution.

Ready to get started?

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