At Luminus Financial, protecting our members from fraud is a top priority. Fraudsters are constantly developing new tactics to trick people into revealing personal or financial information, so it’s essential to stay informed and vigilant.
Here are some key tips to help you safeguard your accounts:
Be Cautious with Unexpected Calls
If you receive an unexpected call from someone claiming to be from Luminus Financial, take a moment to verify their identity. While we may reach out to follow up on your banking needs, if you’re unsure, you can always hang up and call our Luminus Member Relations team directly to confirm.
Never Share Personal or Banking Information
Luminus will never ask you to provide your PIN, passwords, or full account details over the phone, email, or text. If someone asks for this information, it’s likely a scam.
Watch for Red Flags
Fraudsters often use urgent language, claiming your account has been compromised or that you must take immediate action. If something feels off, trust your instincts and contact us directly.
Use Strong Passwords and Enable Two-Factor Authentication
Make sure your online banking passwords are unique and difficult to guess. Enabling two-factor authentication adds an extra layer of security to your accounts.
Monitor Your Accounts Regularly
Keep an eye on your bank statements and transaction history. If you notice any unauthorized activity, report it to us immediately.
Verifying Luminus Calls
To provide the best service to our members, a Luminus team member may follow up with you regarding your account or recent activity. If you ever have doubts about the caller’s legitimacy, simply hang up and call us at 416-366-5534 to speak directly with a Member Services Representative.
Your security is important to us. If you have any concerns or suspect fraudulent activity, don’t hesitate to reach out to our Member Relations team. Stay safe and stay informed!
