Member Services Representative

You have waited for an opportunity like this for a long time. You are a seasoned teller willing to roll up your sleeves for the day-to-day demands of serving member-owners while contributing to the overall direction of the organization. At Luminus Financial, our goal is to provide our member-owners with excellent financial services at the lowest possible cost. We strive to be our members’ first choice for financial products, services, and advice.

Leadership at Luminus is about creating a sense of direction, excitement, and purpose for employees. It involves energizing individuals to strive towards a compelling vision of the future by embracing and living the Luminus values in all aspects of their work. It includes offering clarity around goals and providing the required resources and motivational support for employees to grow. If you are looking for a challenging role and want to make a difference for our member-owners, then this may be the right next challenge for you!

Luminus Financial is seeking a Member Service Representative. Reporting to the Director of Member Relations & Corporate Culture, you will be the first point of contact for members at the Weston / Airport locations. You will utilize your strong customer sales and service skills to provide excellent member satisfaction and “wow” our member-owners. You will be knowledgeable within all internal and partner products and services and possess excellent sales and cross sales ability. This individual will be always committed to courteous customer service. You have built a strong network, which you will leverage to grow Luminus and act as a brand ambassador internally and externally through consistent training, coaching and engagement.

• University or College
• Demonstrated ability to work within a team environment
• Passion for customer/member service
• Attention to detail, accuracy
• Previous working experience as a branch teller in the banking or credit union industry

BUILDING RELATIONSHIPS

• Provide exemplary service to members and partners at all times
• Always be the first point of contact
• Earn trust
• Effective communication
• Know your member

EFFICIENCY AND SPEED

• Accurately process all transactions
• Follow-up on all requests, complaints, etc. in a timely manner and check for satisfaction
• Manage risk

LEADERSHIP

• Be available and willing to help out other areas as necessary
• Provide model behaviour that supports the Luminus culture