Business Relations Lead

The Business Relations lead is the business banking representative at the branch assisting members-owners in their selection of various accounts and financial services; cross-selling Luminus products and services; opening and maintaining all account types; act as back-up in performing branch administrative responsibilities; promoting business for the organization by maintaining good member-owner relations and referring members-owners to appropriate staff and partners for new services.  The Business Relations Lead will be fully responsible for the maintenance of the business banking portfolio, specifically Luminus Financial’s Specialty High Risk Entity Members (SHREM) Program.

This role acts as a liaison between Luminus Financial and our business member-owners; as well as other third parties when required.  This role supports the team’s success, acting as supervisor of the branch, through the strategic direction of Luminus Financial and actively participates in all branch campaigns and promotions and champions the organization’s sales oriented culture by performing all aspects of the mandate.

• Act as an ambassador for Luminus both internally and externally to promote the Luminus brand
• Demonstrate a high level of professionalism at all times through attire, voice and actions
• Maintain a team environment that is open and transparent
• Manage individual targets such as but not limited to: deposits, MOR, investments shares and credit cards
• Act as supervisor in branch, backing up the Member Relations leader
• Knowledgeable of investment products like RRSP’s, RESP’s, RRIF’s, Investment Shares
• Act as the primary resource for Business Banking, specifically Luminus Financial’s Specialty High Risk Entity Members (SHREM) Program
• Act as a resource for opening business accounts and supports the member-owner on-boarding process
• Identify opportunities to promote, up sell, cross sell and process appropriate documents associated with the sale of savings and investment products, Investment Shares, Business Visa card, CAFT, business cheque orders, and other miscellaneous business account related requests.
• Responsible for auditing business account updates (i.e. signer changes, etc.) conducted at branches and serve to support branches with any business account related enquiries.
• Participate in all branch promotions as set out in the business plan
• Participate in outbound calling programs
• Work with branch partners to ensure the culture and brand is upheld
• Support and uphold a team-based work environment that includes cross-functional support that creates a proactive atmosphere of supporting one another
• Grow the membership and enrich their lives
• As required, represent the credit union in the community by participating in/organizing local business activities and community functions
• Focuses and strictly manages all areas of compliance, branch operating procedures, lending policies and security requirements
• Work closely and collaboratively with senior management from a SHREM perspective, as required
• Other duties as assigned

• BA or equivalent
• 3-5 years financial services experience
• Demonstrated ability to work within a team environment
• Proven track record of reaching/surpassing sales targets
• Demonstrated ability to identify addition member-owner needs

1. Decision Making

• Uses sound judgment to make good decisions based on information gathered and analyzed
• Considers all pertinent facts and alternatives before deciding on the most appropriate action
• Commits to decision

2. Teamwork and Member Service

• Interacts with people effectively. Able and willing to share and receive information.
• Leverage Collaborative Relationships
• Supports group decisions and focuses on branch, team and personal goals
• Looks for opportunities to help others
• Leverages opportunities to grow the business

3. Reliability

• Takes personal responsibility for job performance
• Completes work in a timely and consistent manner
• Focuses and follows through on commitments
• Clearly articulates expectations